Call us Now 02083964000
Call us Now 02083964000
LET SELL PROPERTY LIMITED ('LSP') CUSTOMER PRIVACY NOTICE
Let Sell Property Limited is a company registered in the UK under number 08658531, whose registered office is at 115 Green Street London E7 8JF.
As an organisation we understand that your privacy is important to you and that you care about how your personal data is used. We respect the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
To help in understanding, personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the "GDPR") as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers
This privacy notice tells you what to expect us to do with your personal information.
Post: 115 Green Street, London, E7 8JF, GB
Telephone: 0208 3964000
Email: info@letsellproperty.co.uk
We may collect or use the following information to provide and improve products and services for clients:
Names and contact details; addresses; occupation; date of birth; third party information where applicable (such as family members or other relevant parties); payment details (including card or bank information for transfers and direct debits); financial data (including income and expenditure); transaction data (on time rent payments); employment details (including salary, sick pay and length of service); credit history and credit reference information; information relating to compliments or complaints; audio recordings (e.g. calls); records of meetings and decisions.
We may collect or use the following personal information enter into and/or perform our Agreement:
Names and contact details; addresses; service history; account information, including registration details; information used for security purposes; marketing preferences.
We may collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:
Names and contact information; video recordings of private or staff only areas; audio recordings of private or staff only areas; call recordings; financial information e.g. for fraud prevention or detection.
We may collect or use the following personal information for information updates or marketing purposes:
Names and contact details; addresses; marketing preferences.
We may collect or use the following personal information for research or archiving purposes:
Names and contact details; addresses; reference checks; financial history and all paperwork and information provided to LSP at the time of signing a contract/ agreement with LSP and during the course of that contract/agreement.
We may collect or use the following personal information to comply with legal requirements:
Name; contact information; identification documents; any other personal information required to comply with legal obligations; current work/ employment status and details of previous landlord/ agencies that you have engaged with.
We may collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details; address; payment details; video recordings of public areas; audio recordings of public areas; video recordings of private or staff only areas; audio recordings of private or staff only areas; call recordings; witness statements and contact details; photographs; relevant information from previous investigations; customer or client records; financial transaction information; information relating to health and safety (including incident investigation details and reports and accident book records); correspondence.
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful basis in the UK GDPR. You can find out more about lawful basis on the ICO's website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month unless we request a reasonable extension of time.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful basis for collecting or using personal information to provide and improve products and services for clients are:
Legitimate interests - we may be collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interest is:
Information about our products and services which may benefit you: In order to provide you with such information we may send you an email, unless you have objected to this or you will object at any time in the future by emailing us at info@letsellproperty.co.uk. However, please do be aware that you may receive a few more messages until your request has been processed.
Our lawful basis for collecting or using personal information for performance of our Agreement are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time though this may affect performance of our Agreement.
Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests - we may collect or use your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interest is the prevention of fraudulent behaviour: We may hold your personal data where it is necessary for the purpose of preventing fraud that may harm us and our interests for a period of 7 years after the termination of the Agreement. We may also hold your personal details for the enforcement of claims that we may have against you. We will only hold such personal data until the applicable limitation periods expire.
Public task - we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful basis for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time though this may affect performance of our Agreement.
Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful basis for collecting or using personal information for information updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time though this may affect performance of our Agreement.
Legitimate interests - we may collect or use your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interest is direct marketing: We may use your name to provide you with information about our products and services. In order to provide you with such information we will send you an email, unless you have objected to this or you will object at any time in the future by emailing us at info@letsellproperty.co.uk. However, please do be aware that you may receive a few more messages until your request has been processed.
Our lawful basis for collecting or using personal information for research or archiving purposes:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time though this may affect performance of our Agreement.
Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests - we may collect or use your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interest is the protection of our rights: We will only hold such personal data for a necessary periods of time which will not exceed 7 years after the termination of our Agreement.
Our lawful basis for collecting or using personal information to comply with legal requirements:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time though this may affect performance of our Agreement.
Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Public task - we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful basis for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time though this may affect performance of our Agreement.
Legitimate interests - we may collect or use your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interest is the protection of our rights: We will only hold such personal data for a necessary periods of time which will not exceed 7 years after the termination of our Agreement.
Directly from you; CCTV footage or other recordings; Publicly available sources; Previous employment; Previous landlord/ agency.
All data is processed by LSP. No third party is engaged.
We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.
If the need arises, we will only transfer your personal data to countries that the European Commission has deemed to provide an adequate level of personal data protection. More information is available from the European Commission.
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
Any personal information which we hold will be retained for 7 years from the end of our Agreement or as may be required by law.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
